All you will need to do is send the items back to us at the address on your invoice including the order number. Fishing Planet Store does not provide return labels at this time. You can send the item(s) with whatever postal carrier you choose however, we always recommend getting tracking. Please include the invoice with the return along with a note indicating what you would like instead, or that you would like a refund. Please note that we do not refund shipping fees.
All returned items must be in "as new" condition. "As new" means unwashed, unworn, and unmodified in any way. We cannot exchange or return items that have been returned with strong smells such as perfume/cologne, detergent, and cigarette smoke. "As new" also takes into consideration any orders that included any in-game codes. We cannot issue refunds on any item that included an in-game code unless the code has not been used.
All returns/exchanges must be submitted within 30 days of the date we ship out your order. You will get an email with tracking if you asked for an exchange.
We do not accept returns of: Any product(s) returned more than 60 days from the date on the packing slip. Any product(s) not in its original condition. Any product(s) that is damaged, played, or is missing parts. Any product(s) that were sold as part of a bundle, unless the bundle is returned complete. Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
You can find more information about our returns and refunds policy here.