Help & Contact

Please be aware that we can only help with questions or problems concerning the Fishing Planet Store. That means returns, problems with your order, questions regarding products sold at the Fishing Planet Store and more.

We're not able to help you in the following matters:

  • In-game purchases
  • Problems with Fishing Planet games

For the matters above please contact the official Fishing Planet Game Support: support@fishingplanet.com

Shipping

If the order has been shipped then we will not be able to reroute the package. You can try contacting your local post office and they may be able to route the package to you when it arrives in their office.

If the order has not been processed yet: Please use the contact formular to send us you correct address, please make sure to also include the order number.

Order processing time is between 1-2 business days, Monday - Friday during normal business hours excluding national holidays within the United States or United Kingdom, depends on shipping origin and order shipping details. For delivery time please refer to our Shipping page.

You can find our shipping rates here.

This varies depending on where you are and how much you order. Just place whatever you are interested in purchasing into your shopping cart and hit checkout (don't worry, if you don't want to finish checking out you won't need to). Enter your address and the shipping options will appear.

International customers may be subject to additional charges once the package arrives. Fishing Planet Sore is not responsible for any customs,duty, or VAT charges you incur for importing our products.

Yes. We currently ship to the United States, Canada, Mexico, Europe, South America  and most Asia-Pacific & EU Overseas Territories.

If you can't select your country as shipping destination, one of these reasons applies:

Custom services won't process parcels
Additional taxes are unreasonably Packages get "lost" and stolen too often

Please accept our choice to disable your shipment destination.

Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. The standard international shipping charges you pay to Fishing Planet Store only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties.

If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs. On rare occasions, your order may be delayed due to the customs process. If your order takes more than two weeks to arrive from the moment you receive your shipment notification, check with your local customs office to see if they are holding the package.

No, currently we're not able to offer express shipments.

We ship orders within US, Canada, Mexico, Central & South America, Australia & Oceania, South & East Asia  from US based warehouses and orders within Europe, Middle East, Central Asia, Africa from Europe based warehouse.

By law, we must mark all shipments as a Commercial Sample and declare the actual purchase price of the items. Doing otherwise is a violation of international regulations and can result in heavy fines for us. That in turn would lead to higher prices for you. That makes no one happy.

If a package is marked as delivered but you have not received it, please check your address on your confirmation email. If the address is correct you may want to contact your local post office with your tracking number to see if they have any information.

If it has been over 30 days since the order shipped you may want to try contacting your local post office to see if they are holding the package for taxes. If they are not able to locate the order please contact us via contact formular.

Order status

You should have received a shipping confirmation email with a link to track your package.

This could have happened due to the following reasons:

Local delivery services do not always submit a tracking code when receiving DHL shipments (such as Asia, Australia). Please get in touch with your local post service, as the parcel might be waiting for you.
Deliveries may be slow as packages get checked by custom services. This can take up to three weeks - depending on how busy custom services are.

Please write us via contact formular and make sure to include your order number. We'll see whether we're able to stop it before our warehouse processes the parcel.

No, once the payment went through it's technically not possible to add an item to your order.

Returns / Exchanges

All you will need to do is send the items back to us at the address on your invoice including the order number. Fishing Planet Store does not provide return labels at this time. You can send the item(s) with whatever postal carrier you choose however, we always recommend getting tracking. Please include the invoice with the return along with a note indicating what you would like instead, or that you would like a refund. Please note that we do not refund shipping fees.

All returned items must be in "as new" condition. "As new" means unwashed, unworn, and unmodified in any way. We cannot exchange or return items that have been returned with strong smells such as perfume/cologne, detergent, and cigarette smoke. "As new" also takes into consideration any orders that included any in-game codes. We cannot issue refunds on any item that included an in-game code unless the code has not been used.

All returns/exchanges must be submitted within 30 days of the date we ship out your order. You will get an email with tracking if you asked for an exchange.

We do not accept returns of: Any product(s) returned more than 60 days from the date on the packing slip.  Any product(s) not in its original condition. Any product(s) that is damaged, played, or is missing parts. Any product(s) that were sold as part of a bundle, unless the bundle is returned complete. Please do not send us product(s) that do not meet the return criteria listed above, as we do not issue refunds for non-qualifying items and cannot return the items to you.
You can find more information about our returns and refunds policy here.

All manufacturer defect claims must be made within 30 days from the date of purchase. Please use the contact formular for your request and make sure to includie your order number.

We warrant every product we make to be free of manufacturer defects that affect the wearing or look of a product. This includes defects in zipper pulls, zippers, snaps, holes and printing errors.

Fishing Planet Store does not warranty and is not responsible for damages caused by misuse, abuse,  accidents, the natural breakdown of materials over time, or problems that may be reasonably expected with normal use.

Please give us 3-4 business days to process your return. Refunds may take up to three days to appear on your account.

Sorry to hear that! Please write us via the contact formular and make sure to include your order number.

Fishing Planet Store does not provide return labels at this time. You can send the item(s) with whatever postal carrier you choose however, we always recommend getting tracking.We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), but this is just not the case. Please read the returns policy for further information.

Billing / Payment

We accept:
Credit cards, Apple Pay, Google Pay

You can switch to EUR, GBP, CAD or AUD if it is your country's currency. If not,  there's nothing you need to do - our transfer system will convert a payment to your currency automatically.

No, bank transfers are not possible. But we've got plenty of online payment methods for you available: See above.

Orders have to be paid on beforehand. 

Product / Services

It usually takes 3-4 weeks fore items to be restocked, but that time can change depending on the time of year, our demand, and other projects that we're working on. Please press the "Notify me" button on the item page to be notified via email once the stock gets back in.

Just drop us a quick mail. We're happy to check it :)

IF YOU CAN'T FIND AN ANSWER TO YOUR QUESTION, PLEASE WRITE US VIA THE CONTACT FORMULAR