Original green cap

Order Processing Times

Order processing time is between 1-2 business days, Monday - Friday during normal business hours, excluding federal holidays within the United States or national holidays within United Kingdom — depends on warehouse facility location.

Shipping rates for Standard Delivery are calculated based on weight and distance. Starting at $4.99 or free shipping.

Orders form the US warehouse, placed after 2:30 PM CST, will be processed and shipped on the next day.
Orders from the United Kingdom warehouse, placed after 2:30 PM GMT, will be processed and shipped on the next day.

After placing an order, you have 1-2 business days - while the order is being processed - to cancel it, in case you make a mistake or change your mind. 

Warehouse Address: 

US:
Bodaway Inc., 6020 N. Bailey av. Ste 8., Buffalo, NY 14226, 


EU:
IDA Business Park, Purcellsinch, Dublin Rd, Kilkenny, Kilkenny, R95 RFK0, Ireland

Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the Fishing Planet Store website.
Please note the above delivery time frames are indicative only and are subject to the US Post delivery networks which may be susceptible to delays in the lead up to Christmas due to higher volumes than usual. We recommend placing your orders well in advance to prevent disappointment.

Shipping Costs

Region	Carrier	Delivery Time	Shipping Cost
United States (except Alaska, Hawaii and US Territories)	USPS	3 - 7 Business Days
United States - Alaska, Hawaii and US Territories	Shipping is currently unavailable
Canada	Shipping to Canada is currently unavailable
Mexico	Shipping to Mexico is currently unavailable
Central & South America	Shipping to  Central & South America is currently unavailable
Europe	Standard Shipping	3 - 10 Business Days
Asia	Shipping to Asia is currently unavailable
Africa	Shipping to Africa is currently unavailable
Australia & Oceania	Shipping to Australia & Oceania is currently unavailable

 

Shipping costs and times may vary for bulky goods and print on demand products. The actual rates / times will be shown at checkout.

*Order total amount not including taxes.
*Business Days are Monday through Friday.

Stock Availability

We do our best to keep all products available at both US and European warehouse. At some rare cases, products can be available at one warehouse and out of stock in another. If this is the case, you will get a notification that a product or service is unavailable for your destination. Please drop us a message at contact page, and we will dispatch your order manually from the location with available stock.

Business Days and Handling Days
Please note that weekends are not considered business days.
If your order is placed on Saturday, Sunday or a Public Holiday, the first handling day will be the next business day.

 

P.O. Boxes and APOs/FPOs Addresses

Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options REQUIRED for APO, FPO, and PO boxes with 5-8 Business Days delivery time. 

Taxes

Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. The standard international shipping charges you pay to Fishing Planet Store only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.

At Fishing Planet Store LLC, we stand by the quality of our products with confidence and we hope you will love every item(s) you purchase, If for any reason you aren’t 100% satisfied with your purchase, we want to make sure the return is as painless as possible. We offer easy returns and exchanges. Refunds are processed based on the original form of payment within 7-10 business days from the date we receive your items. We will then credit the card originally used to make your purchase.

Fishing Planet Store LLC Return Policy 

You may return or exchange your item(s) for any reason within 30 days of delivery if the original purchase was made on our store. Please note that return shipping fees are non-refundable and are the responsibility of the customer. 

Request a Return Authorization by emailing us at shop@fishingplanet.com with your order number, the name of the item you would like to return, and the reason why the item did not work out. Simply package your order with the invoice and reason for return, and ship to our Order returns center.

Address or other customer error: If a package is returned intact to Fishing Planet Store LLC due to address error (or any other error) made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise.

Lost packages: Lost packages must be reported to Fishing Planet Store LLC within 30 days from the date of shipment confirmation. Fishing Planet Store LLC cannot be held liable for refunds or replacements for more than one calendar month. For any returned package: For any order that is returned to Fishing Planet Store LLC, if return shipping cost is greater than the cost of good ordered, Fishing Planet Store LLC will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.

Destroyed or unreturned packages: If a package has been destroyed by custom or the carrier, or has otherwise not been returned to Fishing Planet Store LLC, we cannot issue a refund for the order.

Please note that shipping charges, taxes and duties are non-refundable on all orders except for defective and/or damaged items. Once we receive your return, our team will assess and process your return as quickly as possible. Please allow a maximum of 10 business days for processing. All refunds will be credited back to the original payment method and will be reflected on your statement in 7-10 business days. Please note that any original shipping fees are non-refundable. Promotional sets and kits are only eligible for returns or exchanges if all of the pieces in the set are included in the return. Returns received that are not in compliance with our return policies will be held, and our Customer Service team will reach out via the email to resolve any discrepancies. If our team doesn’t receive a response in 7 business days, it’s up to our discretion to issue full or partial store credit. If your product arrives in damaged and unusable condition, please email shop@fishingplanet.com with your order number and a picture(s) verifying the damage.

Items Not Eligible For Returns

Last Call or Discontinued Items
All products marked “Last Call” or “Final Sale” means no returns or exchanges. Items purchased on sale, during a promotion, or with a discount code are final sale. No Returns. No refunds.
All final sale items will have a disclaimer!
If you need any assistance or have any questions, please contact our Customer Service team.

Free Gifts And Gifts With Purchase

All "Gifts with Purchase" are non-refundable and ineligible for cash-value.
If you return your entire order, we ask that you also include any promotional items that were added to your cart for free (Free Gifts and Gifts with Purchase)

Used Products

We Only accept returns on new and gently used products. In the unlikely event that you receive a product that’s been damaged in transit or is defective, we’re happy to offer free replacements. Please contact us upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item.

Returns FAQ 

What Is Your Return Policy?
Fishing Planet Store offers a 30-day, money-back, satisfaction guarantee on all of its products.

Where Do I Send My Return?
Properly package your return to prevent damage in transit.
Use the original Fishing Planet Store packaging if available and Include a copy of your invoice.

Warehouse Address: 

US:

Bodaway Inc.

6020 N. Bailey av. Ste 8.

Buffalo, NY 14226

EU:

IDA Business Park, Purcellsinch, Dublin Rd, Kilkenny, Kilkenny, R95 RFK0, Ireland

Damaged Item

We offer free replacements for products that were received damaged or defective. Please contact us at shop@fishingplanet.com upon receipt. In order to receive a replacement, we ask that you notify us within 72 hours of receiving your product to request an exchange for the same item and include:

• Order number
• Picture(s) of the damage or defect
• Description of the damage or defect

Our Quality Assurance team will review the image/description of the damage and set up a prompt replacement order.

Missing Item

If you receive an incomplete order, or your package never arrived, please email shop@fishingplanet.com and include your order number. If we're unable to locate the order, we'll issue a free replacement order or a full refund.

Are Shipping Charges Refundable?

We regret that we are unable to refund your original shipping charges unless the return was the result of our error.

When Will I Get My Refund?

Please allow 7-10 business days from the receipt of your returned package for your return credit to be processed. A confirmation email with your refund details will be sent to you. Please note, Refund may take 3-5 days for the funds to post to your account depending on your banking institution.